How We Ship
Dispatch happens from Gurugram. We serve India only, and this page explains the delivery charge, the timeline and how we handle delays.
What delivery costs
- Per-order charge: ₹99 per order, whatever the size of the basket.
- Free from: ₹2,999 upwards. Cross that and we absorb the courier cost.
- We ship to: India only only. There is no international despatch from this site.
How long it takes
The wait breaks into our handling time plus the courier transit. Nearby pincodes see the parcel sooner; far and hill districts take longer.
Orders arriving late in the evening, or on a closed day or holiday, are processed on the next working day.
About the address you give us
Incomplete addresses and dead phone numbers are what send parcels back. Please read your address over once before confirming the order.
Before dispatch we can edit an address on request to service@woodcarves.shop. Once it is in transit, we cannot.
How we pack
We pack for the journey rather than for show. Items are wrapped, padded where they need padding, and boxed in a carton that fits, because a half-empty box is how things get broken in transit.
Parcels go out in plain packaging without any description of the contents.
Delays in transit
Delays happen for reasons no seller controls, from flooding to local shutdowns. Our job then is to chase, escalate and keep you posted.
For consignments lost on the road, we bear the cost and offer you either a replacement or a full refund.
At the door
A ten-second look at the carton saves a lot of trouble. Refuse anything visibly damaged and report it to us the same day.
You have 7 days from delivery to raise damage found after opening. Photographs of the item and the packaging help us settle it quickly.
Delivery queries
Call +91 9891171411 or mail service@woodcarves.shop with the order reference to hand. Our hours: Monday - Saturday, 9:30 AM - 6:30 PM IST. Closed on Sundays and public holidays.