Returns, Refunds and Replacements

Returns are accepted for 7 days after delivery. The period starts the day the courier hands the parcel over.

What qualifies

• The item is unused and still in the condition it arrived in.
• All parts, papers and packaging that arrived with it are returned.
• The 7 days window from delivery had not closed when you wrote.
• You have given us the order number and, for damage or a wrong item, pictures.

What cannot come back

• Merchandise used or modified after you received it.
• Requests that reach us after the 7 days window has closed.
• Items returned without their packaging, tags or accessories.
• Damage caused after delivery, including accidental damage in your hands.

Getting a return going

• Open the request by emailing service@woodcarves.shop with the order details.
• Include pictures where the goods are damaged, short or incorrect.
• Wait for our confirmation email; it contains where and how to send the item.
• We check the item against this policy and let you know in writing.

Paying you back

UPI orders are credited back to the original handle. For COD there is no payment to reverse, so we transfer to an account you nominate in writing.

The delivery charge is returned on faulty, missing or mis-sent items, and retained where the return is by choice.

We release the refund as soon as the item passes inspection. The time it takes to appear rests with your bank rather than with us.

If you would rather have a replacement

Tell us you would prefer a replacement and, if we have one, it goes out free of delivery charge.

Talking to us about a return

Postal address 87, Gali Number 3, Rattan Vihar, Rajendra Park, Sector 105, Gurugram, Haryana 122006, India Queries to service@woodcarves.shop or +91 9891171411. Hours: Monday - Saturday, 9:30 AM - 6:30 PM IST. Closed on Sundays and public holidays.