Order Cancellation Terms

Cancellation is free until the parcel is handed over to the courier. From then on the Refund and Returns Policy is the route.

Orders not yet despatched

Write to service@woodcarves.shop with your order number, or telephone +91 9891171411, and say you want the order cancelled. If we have not yet given the parcel to the courier we stop it there and then, and nothing is charged.

The sooner you tell us the better. Our packing window is short by design, so an order placed in the morning may well be sealed and labelled by the afternoon.

Once it is on its way

There is no mechanism for us to stop a shipment already in the network. Refusing delivery, or returning after delivery, are the ways forward.

Refusing a prepaid delivery means waiting for the parcel to return to us before the refund starts. Do factor in that journey.

Refusing a COD delivery

Because a COD order is unpaid until delivery, declining it closes the order with no refund needed. A short note explaining why is always welcome.

We carry the outbound and return charges when a COD order is declined, and may ask for prepayment where this repeats.

If we cancel your order

Occasionally an order cannot proceed: the stock figure was wrong, the courier does not reach that pincode, or the listed price was an obvious mistake. We explain and refund everything.

Where a price was wrong, we put it right. You will usually be asked first whether the corrected price still suits you.

When the money comes back

We refund a cancelled order the way it was paid. Prepaid goes back to the UPI handle used; cash is repaid by transfer once you send the details.

Confirmation and refund happen together, on the same working day. Bank posting times then apply.

Where to send a cancellation

The cancellation inbox is service@woodcarves.shop and the phone is +91 9891171411. Monday - Saturday, 9:30 AM - 6:30 PM IST. Closed on Sundays and public holidays.