Get in Touch
Whether it is a question before buying or a problem after, we would rather hear from you than not. The people answering are the people packing.
The details
- Find us at: 87, Gali Number 3, Rattan Vihar, Rajendra Park, Sector 105, Gurugram, Haryana 122006, India
- Phone number: +91 9891171411
- By email: service@woodcarves.shop
- When we are open: Monday - Saturday, 9:30 AM - 6:30 PM IST. Closed on Sundays and public holidays.
What to include
- Include the order number so we can pull up the details at once.
- A picture of the item and the box, where condition is the issue.
- Your pincode, for questions about delivery coverage or timing.
- A number we can use if the matter needs a conversation.
What to expect
Same-day replies are normal within our hours: Monday - Saturday, 9:30 AM - 6:30 PM IST. Closed on Sundays and public holidays. Out-of-hours mail is dealt with the following working day.
Our replies sometimes get filtered. If a day has passed, check spam and then chase us.
Making a formal complaint
The grievance channel required by the Consumer Protection (E-Commerce) Rules 2020 is service@woodcarves.shop. Use Grievance as the subject.
You will hear from us within 48 hours of sending a grievance, and it will be resolved inside the one-month statutory period.
Use the form
Anything sent here arrives at service@woodcarves.shop. Add the order number where relevant.
Email service@woodcarves.shop or call +91 9891171411 if you would rather not use the form. Monday - Saturday, 9:30 AM - 6:30 PM IST. Closed on Sundays and public holidays.