Questions and Answers

If you are wondering about ordering, paying, delivery or returns, the answer is probably below. Otherwise write to service@woodcarves.shop.

Payment: what is possible?

You may settle by UPI at checkout or with cash when the order is delivered.

How many days for delivery?

Two stages, ours and the courier. Distance from Gurugram decides most of it. The Shipping Policy has the detail.

Do you charge for shipping?

One charge of ₹99 per order, removed automatically from ₹2,999 upwards.

Do you accept returns?

7 days from delivery day. The goods must be unused and the packaging intact.

How do I get my money back?

The money goes back to where it came from, or by transfer if the order was paid in cash.

What if I need to cancel?

Cancellation is free pre-dispatch. Once it is travelling, the returns route applies instead.

Cash on delivery: any limits?

Checkout decides this from your pincode and basket value, and tells you before you commit.

The item came broken: what now?

Refuse damaged cartons on sight. Concealed damage should reach service@woodcarves.shop with photographs within 7 days of delivery.

Do you export?

No overseas despatch. We serve India only alone.

How do I get in touch?

service@woodcarves.shop for email, +91 9891171411 for the phone. Our address is 87, Gali Number 3, Rattan Vihar, Rajendra Park, Sector 105, Gurugram, Haryana 122006, India. Hours: Monday - Saturday, 9:30 AM - 6:30 PM IST. Closed on Sundays and public holidays.