Order Tracking

Your order number and the email you used are all the form needs. It reads the live status from our records.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

The steps

  • Processing: The order is with us and in the queue. Changes and cancellations are straightforward while it sits here.
  • Awaiting pickup: Everything is in the box with the label on it, ready for handover. Changes are no longer simple.
  • In transit: The consignment is with our delivery partner. Use the courier tracking number for stage-by-stage updates.
  • Finished: Delivery is confirmed on the courier record. Contact us at once if that does not match reality.

When the search draws a blank

An email that differs from the one on the order will always return nothing, even by one character.

Mail service@woodcarves.shop and we will find it. Give the order a few minutes if you have only just placed it.

A parcel not moving

Tracking updates when the parcel passes a scan point. Several days of nothing is our cue to open a query.

During festivals and monsoon the whole network runs late. We will share the courier answer, not a made-up date.

Where to ask

Send the order number to service@woodcarves.shop or ring +91 9891171411. Our hours: Monday - Saturday, 9:30 AM - 6:30 PM IST. Closed on Sundays and public holidays. We do the chasing.